I sit here in my house waiting for Comcast. The last time they were supposed to come, they didn't. That was the day after I moved in, when I wanted to make sure I had internet service and television service. Fortunately, I had my technical resource with me and he figured out how to make the service work. (Funny how Comcast really doesn't need to do a "truck roll" to make things work. Call or write if you want a referral to my ultra geek and you live in the SF Bay Area.)
In fact, now that I think about it, Comcast has not been to this house since I moved in. I hope the rep doesn't have trouble finding it!
So call me crazy: I signed up for Triple Play AFTER that experience. That means I switched my phone service from Vonage to Comcast so that I would have everything that really matters to me coming through one relatively unreliable vendor! That was a month ago. That's how long it takes to get an appointment with a Comcast technician (and how long in advance I had scheduled the appointment for the technician who never showed up).
I called this morning to confirm the appointment, since I hadn't heard a single thing from Comcast in the past month. No confirmation that my phone service has been switched; no appointment reminder; nothing. "Push 1 to hear the timing of your appointment this morning", so I pushed 1. The fellow who answered (pretty quickly), asked what I wanted and I said that I had pushed 1 to hear the time of my scheduled appointment. He confirmed that I did have an appointment this morning. I asked when; he said between 8am and noon. I observed that it was already 8:30am and asked if it was possible to get a more precise idea of when my service rep would appear. He said, "No, that's not possible. If he doesn't show up by noon, just call back and we'll get his supervisor to track him down and find out where he is."
That's really comforting. Am I really believing at this point that the Comcast technician will actually show up?
Comments