Okay, the service tech showed up only an hour after the four hour window for my appointment ended. But he installed my voice service and briefed me on what to expect and was both friendly and competent. And now I have Comcast Voice, the third piece of the Triple Play. And, guess what: I'm wondering why I left Vonage!
It took me 20 minutes just to establish what my Secret and my Security questions are. Yes, you need one of each for some reason, even though they come from the same list of nonsensical questions. Can you remember which is your favorite movie, so that you can get into your account a year later after you forget your password? And when they ask for my honeymoon destination, do they mean from my first or second marriage? (Who the heck came up with these questions!? What was wrong with my mother's maiden name?)
I finally get all that squared away (after very carefully writing down all my passwords and secret and security questions so I can be sure to remember what they are, which is of course the very reason you don't want to make passwords too difficult to remember because we're human beings and can't remember them!). And then I leave myself a voice message, so I can hear what it sounds like. But I can't hear the message because the system is unavailable. So then I go to voice mail setup, which requires a different password with a different security and secret question pair than my login to Comcast.net. And once I figure out how to set that up and get into voice mail, it turns out the little application for listening to voice mails through my web browser doesn't work.
So why was it that I left Vonage? Did people say that it was unreliable or that the company was in trouble because of bigger and better funded competitors, like Comcast? Huh?
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