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July 2007

July 08, 2007

What's Wrong With iPhone

First, we spent $600 to get me one. Second, it is great for making friends, once people have figured out that's what you've got. Third, it IS beautiful. But iPhone is not perfect. Here's what's wrong with it:

    1) The keyboard doesn't work for big fingers. I read what Walt and David and the others said about how the keyboard works better than expected. I assume they have thin, graceful fingers that are well manicured. Mine are big, clunky and have uneven fingertips. Try as I might, I miss on about 20% of the key presses. I'm also anal so have to backup and correct and often miss again on the same key: usually, the P, L and A, all keys at the edge of the keyboard. So it's takes me at least 30% more time to type than on the Blackberry and twice as long as a regular keyboard.
    2) The priority setting between network and client and between one task and another is still to be worked out. I find myself having to wait for the device to check mail, find and register a WiFi network, open a message (usually spam) with lots of addresses in the To: field, and open the SMS application. It's not as snappy as something as beautiful as this device is should be, disappointing on comparison to a Blackberry and about on par with the Treo.
    3) Battery life is better than a Treo and worse than a Blackberry. The latter is true because Blackberry doesn't try to do as much. The battery life is actually remarkable for such a device with bright colors and display. Indeed, Apple introduced a new Macintosh battery manager this spring, largely as a result of the experience it had developing the iPhone, and my Macbook Pro instantly got 30% better battery life (from about two hours to a little more than three). So Apple clearly learned a lot about battery performance from developing iPhone. But it still needs to be charged overnight; it won't last through the second day if you use the phone, the SMS, WiFi and the other apps in a reasonable mixture.
     4) The camera suffers from being in the iPhone. Perkiphone Because the phone is designed for minimal physical complexity, the camera can't be more than a snapshot feature. No flash. No zoom. (Both features of Blackberry Pearl and Curve.) No lighting pre-set. (My favorite feature of digital cameras; hold the shutter release down halfway to set the lighting, then focus and snap the picture.) No video feature. No little mirror and a button release so you can take pictures of yourself!
    5) No apps to install. Yes, I know that Apple wants to keep it simple in its first release to improve reliability and useability. But no apps! There is already a list of apps that you can get to through the browser. The iPhone IS simple enough that you find all its functions really fast and start to want more within a week. I want more!
     6) No stored or remembered passwords. This also means no cut&paste, but it hurts most trying to enter passwords to enter web sites on Safari. This morning, I hung out at Perk Presidio to enjoy the sun (absent for several days). Logged onto the WiFi network at the Perk. It's AT&T's WiFi network!  You do remember, f course, that AT&T is the exclusive provider of cell service for iPhone, so you might expect that AT&T would put special effort into making their own network really easy to log into on the iPhone. Guess what: They didn't. AT&T's WiFi network is possibly THE most difficult network to sign on with the iPhone.
    Some genius in the WiFi group at AT&T decided to arrange the login fields across the top of the page: user name, drop-down list of service providers, and password. (Have you ever seen anyone separate the username and password fields with a drop-down list? Ever?) You also have to check a box saying that you have read the AT&T service agreement. If you don't do any of this, all the fields are cleared and you have to start over again. And iPhone's WiFi thingie will store WEP passwords, but won't store URL logins. It's a joke that will only help customers realize how poorly managed AT&T is as a company.

Funny story: I think Apple knew that I was going to write bad things about iPhone. I wrote a summary of the points I wanted to make in a Yahoo Mail message while I was sitting at the Perk. When I sent it, the message failed to send (it was the only one of several that failed). It then disappeared. Couldn't find it on the iPhone, on Yahoo Mail or anywhere else. So I might have missed a point or two from that original summary, but I am amazed at how sensitive Apple is to people's feelings about iPhone and how good they are at detecting and responding to those feelings in real time....   

July 04, 2007

iConfused iSyncing iPhone

Got my iPhone. Very cool. Excellent chick magnet. And it's actually useful. Or it would be useful if I could figure out how to synchronize my data! I've got copies of my personal data (contacts, calendar and notes) in nine different places: Microsoft Exchange, Microsoft Outlook, Microsoft Entourage, Apple Address Book & iCal, Yahoo Mail, Google Gmail, Plaxo, iPhone and RIM Blackberry. So far, I've used Microsoft Exchange as my absolute reference point: I rely on and make sure that I am managing that particular copy of the data and that copy is what gets synced out to Outlook, Entourage, Blackberry and (via Outlook) to Plaxo.

But iPhone doesn't synchronize directly with Exchange. It also doesn't synchronize with Plaxo or anything but Apple's own programs, Apple Address Book and iCal as well as Apple's .Mac service. Plaxo doesn't synchronize with .Mac, Exchange, Blackberry or Entourage, but it does synchronize with Apple Address Book, Outlook, LinkedIn (hadn't even thought of that one!), Yahoo and Google (among others).

In the process of seeing what I have where, I've discovered that I have a copy of my contacts but not my calendar at Yahoo, but it is way out of date and I don't know where it came from. I have several copies of my contacts at Plaxo, including one copy where there is a duplicate of most but not all records; I can't tell where the records came from originally. I haven't checked Google because I'm beginning to think this is out of control.

I want one entity to take responsibility for maintaining -- permanently and reliably -- a single copy of my personal data. I want it backed up, logged, and secure. And I want everybody to stop pretending that they are the ones that do this and acknowledge that entity as the source point for my data, with which they will promise to synchronize according to some minimum standard. In other words, don't re-label my email fields or reformat my phone number without asking (both of which have happened somewhere along the line and been synchronized back into my core database).

My current conclusion: I'm going to have to remove (delete) all my contacts everywhere except in Microsoft Exchange and start over again with that one copy, in order to get to the point where I can have the same contacts and calendar information in all of my devices: Mac, PC, Blackberry, iPhone and the web.

July 02, 2007

Sprinting to the Finish Line?

Classic! I got a very nice card from Sprint that is (machine) hand written and says: "You're one of our most important customers, and we wanted to slow down for a minute and send a sincere 'thank you' your way. It's just a small sign of our gratitude and appreciation to you for choosing and sticking with Sprint."

The problem? I just cancelled my Sprint account and transferred my business to Verizon (while getting my new Blackberry 8830).