Thank you to Sheila in the first class cabin on United 353 to San Francisco yesterday afternoon. (I upgraded!). A flight attendant with a sense of humor and a real personality, unbowed by the troubles of her airline. I told her that, since I couldn't marry her, I wanted to know her work schedule so I can be on more of her flights. (Not to mention that the flight was on time, the overhead bin was empty, the TSA agents were pleasant; one might start to think that travel wasn't hell.)
Since Southwest curtailed their "trademark" snarkiness in their in-flight announcements years ago and United was facing bankruptcy, the tables were turned and I have had amazingly great customer service and in-flight experiences with United in recent years. They are #1 with me currently....
Posted by: Andrea | October 18, 2006 at 01:36 PM