Enterprising Enterprise

I've been crowing to people about how we're using Enterprise Rental Car as our "corporate" rental car service. We're using it because it's cheap, but we've had the remarkable experience of getting great service as well. So I was pleased to discover in Fortune magazine that the company has actually managed to sneak into first place among rental car companies. This REALLY pleases me because of how bad Hertz's customer service and logistics have become. Hertz has pissed me off so many times with bad pricing and bad service that, now that I have an alternative, I'll never go back.

The thought I've had recently as we have started using less expensive travel services -- in addition to Enterprise for rental cards, either JetBlue or Southwest for air travel or Marriott Courtyard for hotels -- is that customer service is NOT a function of price. Instead, getting great customer service from a large company is matter of training and attitude. And right now I'm getting much better service from organizations less focused on showing off and taking my money than on providing a good service at a reasonable price.

Comments

[Mike from Dubai]

You reached a right decision

[Magda]

I am totally with you on this... I use Enterprise here alot, and I always get very good service, even if I don't reserve a vehicle.

[Nikki]

Ditto on Enterprise. An eager sales rep convinced me that I needed insurance when I was getting a loaner car under Geico while mine was being repaired (Geico has an agreement with Enterprise). The Geico rep told me I didn't need the additional insurance and when I called Enterprise the next day, they removed all of the insurance charges from my contract without any push back. Then, when I returned my car, the manager apologized again for the mistake. I can't recall the last time someone at United Airlines apologized to me for their mistake.