A reasonable percentage of my gripes about customer service involve passwords. Companies sometimes focus more on security (protecting something worth protecting) than on customer service (providing the desired service in a convenient way). I just read this blog post that reviews this inherent conflict in password protection. Feel free to comment or email if you've seen more; I'd like to be well educated in this topic.
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May 21, 2006
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I would respond but I am busy changing all my passwords. Very cool link -- is that blog related to the old Dr Dobbs Journal, one of the early computing magazines?
Posted by: Emma | May 24, 2006 at 09:48 PM