I've complained enough about Hertz. My new rental company is Enterprise. And I don't just like them because everyone else is so bad; I actually enjoyed renting my last car! Snapshots: The van at LAX was full but when we arrived at the rental facility off airport, a bunch of agents came out of the back room so there was no line waiting for an agent. When the agent checked me in, he personally come around the counter, took me to the car, and explained the contract. When I drove out of the lot in my car, I found a photocopy of the directions for getting back to the rental lot; on the other side was a printed weather forecast and a list of radio stations I could listen to. (Why has it taken a rental car company this long to think of telling me how to find local radio stations?) When I brought the car back, the people who checked it in were dressed well, spoke English clearly, and seemed to be enjoying their jobs. When I looked at my bill, I discovered the car had cost me $26 for two days -- $13 a day for a midsize car in Los Angeles! And Enterprise didn't rape me for using some of their gas. To top it off, the driver of the van had to have been one of the liveliest, funniest people I've met and he had the whole van going, obviously enjoying his banter.
I only wish Enterprise had airport rentals at Santa Barbara so I didn't have to put up with the attitude and snarky policies of the usual suspects at that airport.
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