Not Hertz Again?!
This time Hertz sent me an email, so how can I resist? I guess they are thinking that this is a great example of advanced customer service. Yeah? The email is unformatted and told me to visit a web site to update my profile. It gave me the URL but they didn't turn it into clickable text, so I would have to copy and paste the URL into my browser. But the best part of this email was the note at the bottom which read:
"This e-mail was automatically generated from a non- response mailbox. To contact us regarding this message or regarding your Hertz #1 Club Gold membership, send an e-mail to gold_service@hertz.com."
Most emails like this say "Do not reply to this email as it was sent from an unattended mailbox." Hertz actually mangled that so bad that you have to think about what it means that an email is automatically generated from a non-response mailbox. It means that Hertz sent me an email without thinking about it and without making it useful or interactive! Very advanced....
I have not received my confirmation for enrollment into Hertz #1 Club Gold.
#1 Gold Club #52540632
Posted by: HARRY BIEDERMAN | January 31, 2008 at 11:34 AM